Alfred is your AI-powered course concierge. Deployed as a chat widget on your scorecard and website, Alfred answers player questions, provides course info, suggests food items, and helps with common requests — 24/7, without staff involvement.
Plan required: Premium plan or higher.
Before You Start
Premium plan subscription active
Course details filled in (address, hours, rules, amenities)
Food menu set up (if you want Alfred to recommend food)
Decided on Alfred's personality tone (friendly, professional, playful)
Step-by-Step Setup
1
Enable Alfred
Go to Dashboard → Manage → Alfred tab. Toggle "Enable Alfred AI" to ON. The chat widget will appear on your scorecard immediately.
2
Configure Knowledge Base
Alfred automatically knows your course details, hours, pricing, and menu. Review and update your course info to ensure Alfred gives accurate answers.
3
Set Personality & Tone
Choose Alfred's communication style. Options range from casual and playful to professional and concise. This affects how Alfred phrases responses.
4
Add Custom Responses
Set up custom Q&A pairs for questions specific to your course. Examples: parking directions, birthday party info, rain policy, pet rules.
5
Test Alfred
Open your scorecard and tap the Alfred icon. Ask common questions like "What are your hours?", "Do you serve food?", and "Where can I park?" to verify responses.
Configuration
Knowledge Base
Alfred's knowledge comes from your course profile. Make sure these are up to date:
Pricing: Per-player rates, group discounts, special offers
Menu: Food and drink items (if food ordering is enabled)
Rules: Dress code, age requirements, course rules
Custom Q&A: Add up to 50 custom question-answer pairs for unique course info
Personality Settings
Tone: Friendly, Professional, Playful, or Custom
Name: Default is "Alfred" — you can rename to match your brand
Avatar: Use the default robot icon or upload a custom avatar
Greeting: Customize the initial message when a player opens the chat
Fallback: Set what Alfred says when it can't answer a question (e.g., "Let me connect you with our staff...")
Widget Settings
Position: Bottom-right (default) or bottom-left
Color: Matches your course accent color automatically
Ranger Portal: Staff can view Alfred conversations and take over when needed
Auto-Open: Optionally open the chat automatically after 30 seconds for first-time visitors
Availability: Always on, or limit to operating hours only
Example Scenario
Scenario: How Putt Paradise Reduced Staff Questions by 60%
Illustrative example with projected results. Not based on a specific customer.
Putt Paradise in Orlando enabled Alfred with 30 custom Q&A pairs covering their most common questions: birthday pricing, group packages, parking, and rain policy. Within a month, phone calls dropped by 40% and front-desk questions dropped by 60%.
60%
Fewer Staff Questions
40%
Fewer Phone Calls
2,400
Monthly Alfred Conversations
92%
Questions Answered
Tips & Best Practices
Keep Info Current
Update your course hours, pricing, and menu regularly. Alfred's answers are only as good as the data you provide.
Review Conversations
Check the Ranger Portal weekly for questions Alfred couldn't answer. Add those as custom Q&A pairs.
Match Your Brand
If your course is family-friendly and fun, set Alfred to "Playful" mode. Corporate venues might prefer "Professional".
Promote Food Orders
Alfred can suggest menu items to players. Make sure your menu is complete so Alfred can make great recommendations.
Video Walkthrough
Video walkthrough coming soon.
FAQ
No. Alfred runs on PuttScores infrastructure. There's no additional API cost or setup required. It's included with your Premium subscription.
Alfred can link players to the food ordering menu and booking page, but doesn't process transactions directly. Players complete orders through the standard checkout flow.
Yes. Through the Ranger Portal, staff can see active conversations and take over when Alfred can't handle a question. The player sees a seamless transition.
Troubleshooting
Issue
Cause
Fix
Alfred gives wrong hours
Course operating hours not updated
Update your hours in Dashboard → Course Settings. Alfred pulls from your live course data.
Chat widget not appearing
Alfred not enabled or JavaScript blocked
Verify Alfred is toggled ON in Manage settings. Check that the player's browser isn't blocking JavaScript.
Alfred keeps saying "I'm not sure"
Missing information in knowledge base
Review unanswered questions in the Ranger Portal and add custom Q&A pairs for common gaps.