Kiosk & Mobile Check-In Guide

Overview

The Kiosk & Mobile Check-In system lets you deploy self-service stations where players can check in, pay, sign waivers, and start their round — all without staff assistance. Perfect for reducing front-desk bottleneck during peak hours.

Plan required: Standard plan or higher.

Before You Start

Standard plan or higher subscription
Stripe account connected for payments
A tablet (iPad recommended) or touchscreen device for the kiosk
Stable Wi-Fi at your front desk or check-in area
Pricing tiers configured (per-player rates)

Step-by-Step Setup

1

Enable Kiosk Mode

Go to Dashboard → Manage → Kiosk tab. Toggle "Enable Kiosk" to ON. This generates your unique kiosk URL.

2

Configure Check-In Options

Choose what players see at the kiosk: group size selector, waiver acceptance, add-on products, and payment. Enable or disable each step as needed.

3

Set Up Your Pricing

Define per-player pricing with optional group discounts, child rates, and senior rates. Pricing integrates with your tax configuration automatically.

4

Open the Kiosk on Your Device

Navigate to your kiosk URL on the tablet. Tap the "Enter Kiosk Mode" button for a fullscreen, locked-down experience. Use guided access (iPad) or screen pinning (Android) to prevent players from exiting.

5

Test the Full Flow

Walk through the entire check-in process: select group size, accept waiver, choose add-ons, pay, and receive a scorecard link. Verify the payment appears in Stripe.

Screenshot: Kiosk check-in screen showing group size selection and pricing

Configuration

Kiosk Settings

Kiosk URL: Auto-generated unique link for your kiosk device. Bookmark it on your tablet.
Welcome Screen: Customize the greeting message and your course logo.
Add-On Products: Offer items like ball upgrades, glow supplies, or combo deals at check-in.
Waiver Integration: Require digital waiver acceptance before starting. See the Waivers Guide.
Auto-Reset Timer: Screen resets to the welcome page after 60 seconds of inactivity.

Mobile Check-In

QR Code Check-In: Players with booking confirmations can scan their QR code to check in instantly.
Walk-Up vs. Booking: Kiosk handles both walk-up customers and pre-booked players seamlessly.
Queue Management: Enable virtual queue to give walk-ups estimated wait times during busy periods.
Staff Override: Staff can use a PIN to access admin functions without leaving kiosk mode.

Payment Settings

Stripe Terminal: Connect a physical card reader for tap-to-pay at the kiosk.
Online Payment: Players can pay via Stripe Checkout on the kiosk screen.
Minimum Amount: Stripe requires a minimum of $0.50. Zero-amount transactions are handled gracefully.
Receipt Options: Email receipts to players after payment (email collected at check-in).

Example Scenario

Scenario: How Sunset Putt Cut Check-In Time from 5 Min to 45 Seconds

Illustrative example with projected results. Not based on a specific customer.

Sunset Putt in San Diego deployed two iPad kiosks at their entrance. During peak Saturday afternoons, they went from 15-minute waits to near-instant check-in. One staff member now handles what used to require three.

85%

Faster Check-In

$340

Daily Add-On Sales

2

Staff Saved Per Shift

94%

Waiver Completion Rate

Tips & Best Practices

Use Guided Access

On iPad, enable Guided Access (Settings → Accessibility) to lock the device to the kiosk browser. Prevents players from exiting.

Keep It Charged

Always keep the kiosk tablet plugged in. A dead kiosk during peak hours is a disaster. Use a secure charging mount.

Promote Add-Ons

Add 2-3 impulse items (glow balls, drink combos) to the kiosk check-in flow. Most courses see 20-30% add-on attach rates.

Position Strategically

Place the kiosk where it's the first thing players see when entering. Near the door, at eye level, with clear signage.

Video Walkthrough

Video walkthrough coming soon.

FAQ

Any tablet with a modern web browser works. We recommend iPad (10th gen or newer) for the best experience. Android tablets with Chrome also work well. Screen size of 10" or larger is recommended.

Yes. Open your kiosk URL on as many devices as needed. All kiosks share the same configuration and feed into the same dashboard. Great for busy locations with multiple entry points.

The kiosk requires an internet connection for payment processing and scorecard generation. If connectivity drops, fall back to manual check-in until the connection is restored. Consider a cellular backup for your Wi-Fi.

Troubleshooting

Issue	Cause	Fix
Kiosk screen goes black	Device auto-sleep or screen saver	Disable auto-lock in device settings. Set display to "Never" auto-sleep while plugged in.
Payment fails with "Amount too low"	Total is below Stripe's $0.50 minimum	Ensure your pricing results in totals above $0.50. This is handled automatically for zero-amount check-ins.
Waiver screen not appearing	Digital waivers not enabled	Enable waivers in the Manage → Waivers tab first, then enable waiver integration in kiosk settings.